Return & Refund Policy

At Sarvajana Stores, we aim to deliver only fresh and high-quality products to our customers. However, if you receive an item that isn’t up to standard, we’re here to help.

🥦 Returns Policy

We accept returns only for perishable or damaged items delivered incorrectly or in poor condition.

To be eligible for a return:

• You must inform us within 2 hours of delivery.
• The item must be unused and in its original packaging.
• Clear photo proof of the damaged or incorrect item must be shared via WhatsApp or Email.

Once verified, we’ll arrange a replacement or issue a refund as applicable.

💰 Refund Policy

Refunds are processed in the following cases:

• Damaged or spoiled items at the time of delivery
• Wrong item delivered
• Order canceled before dispatch

Refunds will be initiated within 2–3 business days to your original payment method or wallet, depending on your mode of payment.

🚫 Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns for:

• Fresh vegetables and fruits (unless damaged at delivery)
• Opened grocery packages
• Products damaged after delivery due to improper handling or storage

📞 How to Request a Return or Refund

You can contact us directly through:

📱 Phone: +91 9941411166

💬 WhatsApp: +91 9941411166

📧 Email: [email protected]

Please mention your Order ID and provide relevant details for a quick resolution.